Your Healthcare Directory
Last updated: 29 October 2026
1. Introduction
These Terms & Conditions govern your use of the Your Healthcare Directory website, available at https://yourhealthcaredirectory.co.uk (the “Website”).
The Website provides an online directory intended to help visitors find healthcare providers, pharmacies, clinics and related services. These may include private prescribing services and providers specialising in weight management, GLP-1 medication, ADHD services, medicinal cannabis and other areas of healthcare.
By accessing or using the Website, you agree to comply with these Terms & Conditions. If you do not agree with them, you should discontinue using the Website.
Please read these terms carefully.
2. About Your Healthcare Directory
Your Healthcare Directory is a directory and information service.
Website: https://yourhealthcaredirectory.co.uk
Website operator: Synergy Media Ltd — https://synergy-media.co.uk
Synergy Media Ltd operates the Website. Unless expressly stated otherwise, Synergy Media Ltd is not the healthcare provider responsible for the services described in directory listings.
Business address: Greenbank, Design House, Hills Meadow Industrial Estate, Douglas, Isle of Man IM1 5EB
3. Eligibility and Acceptable Use
You may use the Website to browse listings, find information about healthcare providers and access links to external services.
When using the Website, you agree that you will not:
- Use the Website for any unlawful, fraudulent or misleading purpose.
- Attempt to gain unauthorised access to the Website, its systems or other users’ information.
- Introduce malicious software, harmful code or other security threats.
- Use automated systems to extract, scrape or collect Website information in a way that breaches applicable law or interferes with the Website’s operation.
- Submit false, misleading, defamatory or unlawful information.
- Impersonate another person or organisation.
- Misuse contact forms or send unsolicited bulk communications.
- Publish personal, confidential or sensitive medical information about another person without appropriate authority.
- Interfere with the operation, security or availability of the Website.
We reserve the right to take reasonable and proportionate action where we believe these terms have been breached, including restricting access where necessary.
Nothing in these terms prevents lawful use of the Website or limits any rights that cannot legally be restricted.
4. Nature of the Directory Service
Your Healthcare Directory helps users discover healthcare providers and related services.
Unless expressly stated otherwise, we do not provide medical services, consultations, diagnoses, prescriptions or treatment through the Website.
The Website may contain information about:
- Pharmacies and prescribing services.
- Private clinics and healthcare practitioners.
- Weight management and GLP-1 services.
- ADHD assessment and treatment services.
- Medicinal cannabis services.
- Other healthcare providers and specialist services.
The inclusion of a provider or service does not mean that we operate that service, employ the provider, supervise its clinical activities or guarantee its suitability for any particular person.
You are responsible for deciding whether to contact a provider and whether its services are appropriate for your circumstances.
5. Medical Information and Healthcare Disclaimer
Information on the Website is provided for general informational and directory purposes only. It is not a substitute for professional medical advice, diagnosis or treatment.
You should not rely on information in a directory listing or Website article as the sole basis for making decisions about your health.
Always seek advice from an appropriately qualified healthcare professional regarding symptoms, diagnoses, medication, prescriptions, treatment options and other medical concerns.
Do not disregard professional medical advice or delay seeking treatment because of information you have found on the Website.
5.1 Medication and prescribing services
References to GLP-1 medicines, ADHD medication, medicinal cannabis or any other medication do not constitute a recommendation that a medicine is suitable for you.
Prescription medicines should only be supplied and used in accordance with applicable laws, prescribing requirements and the advice of an appropriately qualified healthcare professional.
Availability, eligibility, clinical suitability, prescribing decisions and treatment outcomes are matters for the relevant healthcare provider.
We do not guarantee that a listed provider will prescribe a particular medicine or offer a particular treatment.
5.2 Urgent medical assistance
The Website is not an emergency medical service.
If you believe you are experiencing a medical emergency, contact the appropriate emergency service in your location rather than relying on the Website or waiting for a response to an enquiry.
6. Healthcare Provider Listings
We aim to make the directory useful, informative and accurate. However, provider details may change over time.
Listings may contain information such as:
- Business and trading names.
- Business addresses and contact details.
- Websites and booking links.
- Services and treatment areas.
- Opening hours.
- Professional or regulatory information.
- Advertising or sponsored placement labels.
Information may be supplied by providers, obtained from publicly available sources or received from third parties.
We may review, update, correct, categorise, decline or remove listings where reasonably necessary.
6.1 Accuracy of information
We take reasonable steps to maintain accurate information, but we do not guarantee that every listing is complete, current or free from errors.
Before arranging treatment or relying on a listing, you should independently verify relevant details directly with the provider.
This includes checking its current registration, professional credentials, prescribing arrangements, location, opening hours, service availability and prices where relevant.
6.2 Provider responsibility
Each healthcare provider is responsible for the accuracy of information it supplies, the services it offers and its compliance with applicable laws and professional standards.
A provider’s inclusion in the directory does not constitute a guarantee of its qualifications, regulatory status, clinical competence or service quality.
We may request supporting information from providers, but any verification we undertake will be limited to the checks expressly described by us. We do not claim to have verified a provider’s credentials or regulatory status unless this is specifically stated.
6.3 Corrections and removal requests
If you believe a listing is inaccurate, outdated, misleading or unlawful, please contact us at hello@yourhealthcaredirectory.co.uk.
Please identify the listing, explain the issue and provide any relevant supporting information.
We will review requests and take appropriate action where warranted. We may request additional information before amending or removing a listing.
7. No Guarantee or Endorsement
Unless explicitly stated otherwise, directory listings are informational and do not constitute an endorsement, recommendation or guarantee by Your Healthcare Directory.
We do not guarantee that a listed provider:
- Will be available to accept new patients.
- Will offer a particular service or medication.
- Will meet your individual healthcare needs.
- Will achieve a particular clinical outcome.
- Will charge a particular price.
- Will maintain the same services, premises or operating arrangements.
Any decision to engage a provider is made at your own discretion.
8. Appointments, Payments and Treatment
If you arrange an appointment, purchase a service or obtain treatment from a listed provider, your agreement will generally be with that provider rather than Your Healthcare Directory.
Unless we expressly state otherwise, we do not:
- Book or manage appointments on behalf of providers.
- Take payment for their clinical services.
- Supply or dispense medicines.
- Make prescribing or clinical decisions.
- Guarantee treatment availability or outcomes.
- Control the provider’s cancellation, refund or complaints policies.
You should review the relevant provider’s own terms, privacy policy, prices and cancellation arrangements before entering into an agreement with it.
Any dispute concerning a provider’s clinical services, prescriptions, payments or treatment should ordinarily be raised with that provider directly. This does not affect any rights you may have against the directory operator under applicable law.
9. Sponsored Listings, Advertising and Commercial Relationships
Your Healthcare Directory may generate revenue through advertising, sponsored listings, enhanced provider profiles, subscriptions, referral arrangements or other commercial services.
Where a listing or placement is paid for or otherwise commercially influenced, we will identify it appropriately where required by applicable law and advertising standards.
Paid placement does not necessarily mean that a provider is clinically superior to other providers or that we endorse its services.
Commercial arrangements will not be represented as independent clinical recommendations.
We may display advertising from third parties. Advertisers are responsible for the accuracy and legality of their own advertisements and offers.
We may decline or remove advertising or provider content that we reasonably consider misleading, unlawful, inappropriate or inconsistent with the purpose of the directory.
10. Information Submitted by Users and Providers
If the Website allows you to submit information, including enquiries, listing requests, reviews or other content, you are responsible for ensuring that your submission is accurate and lawful.
You must not submit content that:
- Is knowingly false or misleading.
- Infringes another person’s intellectual property rights.
- Contains unlawful, threatening, abusive or defamatory material.
- Discloses another person’s confidential or sensitive personal information without appropriate authority.
- Promotes unlawful healthcare services or misleading medical claims.
- Breaches applicable advertising, professional or regulatory requirements.
You should not submit medical records, diagnoses, prescription details or other sensitive health information through general contact forms.
By submitting content, you confirm that you have the rights and permissions necessary to provide it.
You grant us a non-exclusive, royalty-free licence to use, reproduce, format, publish and display the submitted content for the purposes of operating, maintaining and promoting the directory, subject to applicable law and our Privacy Policy.
This licence does not transfer ownership of your content to us.
We may review, edit for presentation, decline or remove submitted content where reasonably necessary. We do not guarantee that every submission will be published or retained.
11. Intellectual Property
Unless otherwise stated, the Website’s original content, branding, design, graphics, text, layout and other materials are owned by or licensed to the directory operator or relevant rights holders.
You may access and use the Website for personal, non-commercial browsing and for legitimate business enquiries.
You must not reproduce, republish, distribute, commercially exploit or create derivative works from Website content without appropriate permission, unless permitted by law.
Provider names, logos, trademarks and other third-party materials remain the property of their respective owners.
Nothing in these terms transfers ownership of intellectual property rights to you.
If you believe material on the Website infringes your intellectual property rights, contact us with details of the material and the rights concerned.
12. External Websites and Third-Party Services
The Website may link to external websites, including healthcare providers, pharmacies, clinics, booking systems and other third-party services.
These websites are operated independently and may have their own terms, privacy policies and security arrangements.
We do not control external websites and are not responsible for their content, availability, products, services, clinical decisions or data handling practices.
The inclusion of a link does not necessarily imply endorsement.
You access third-party websites and services at your own discretion and should review their applicable terms before using them.
13. Website Availability and Changes
We aim to keep the Website accessible and functioning properly. However, we do not guarantee uninterrupted availability or that the Website will always be free from errors, defects or security vulnerabilities.
We may update, suspend, restrict or discontinue parts of the Website where reasonably necessary for maintenance, security, operational or business reasons.
We may also update listings, categories, features and content as the directory develops.
Where appropriate, we will take reasonable steps to minimise disruption. Nothing in this section excludes liability that cannot lawfully be excluded.
14. Limitation of Liability
To the extent permitted by applicable law, Your Healthcare Directory is not responsible for losses arising from reliance on inaccurate or outdated third-party listing information, the conduct of independent healthcare providers, third-party website content or the unavailability of an external service.
We do not exclude or limit liability where doing so would be unlawful.
Nothing in these terms excludes or limits liability for death or personal injury caused by negligence, fraud or fraudulent misrepresentation, or any other liability that cannot legally be excluded or limited.
Where applicable law provides you with mandatory consumer rights, these terms do not affect those rights.
If you use the Website for business purposes, we will only be liable for losses to the extent required by applicable law and subject to any valid limitations agreed with you.
Nothing in this section removes responsibility for our own acts or omissions where the law requires us to be responsible.
15. Indemnity for Business Users
If you submit provider listings, advertising or other business content, you agree to take responsibility for ensuring that the material you supply is lawful, accurate and authorised for publication.
To the extent permitted by law, business users may be responsible for losses, claims or reasonable costs directly arising from their unlawful submissions, infringement of third-party rights or material breach of these terms.
This section does not impose an unfair or unlimited obligation on consumers and does not affect rights that cannot legally be excluded.
Any additional indemnity or financial liability applicable to a paid provider agreement should be set out clearly in the relevant commercial agreement.
16. Privacy and Personal Information
Your use of the Website is also subject to our Privacy Policy, which explains how personal information is collected, used, stored and shared.
You can read the Privacy Policy at:
https://yourhealthcaredirectory.co.uk/privacy-policy/
Please do not submit sensitive medical information through general Website forms.
Where a third-party healthcare provider collects information directly from you, that provider will generally be responsible for explaining its own data handling practices.
If the Privacy Policy URL changes, we will update the link accordingly.
17. Complaints and Reporting Concerns
If you have a complaint about the Website, a listing or information published in the directory, please contact us at hello@yourhealthcaredirectory.co.uk.
Please include:
- The relevant page or provider listing.
- A description of your concern.
- Any supporting information that may help us investigate.
We will review complaints and respond as reasonably appropriate.
Complaints about medical treatment, prescriptions, clinical decisions or a provider’s professional conduct should normally be directed to the relevant provider or the appropriate regulatory body.
We may investigate reports concerning misleading listings, unlawful content or inaccurate provider information and take proportionate action where warranted.
18. Changes to These Terms
We may update these Terms & Conditions from time to time to reflect changes to the Website, our services, business arrangements or applicable legal requirements.
The latest version will be published on the Website with the date it was last updated.
Changes will apply from the date indicated, subject to any notice or consent requirements imposed by law.
Where changes materially affect an existing paid provider agreement, the applicable contractual arrangements and legal requirements will determine how those changes take effect.
19. Governing Law and Jurisdiction
These Terms & Conditions are intended to be governed by the laws of England and Wales, unless another law is required to apply under relevant legal rules.
Where a dispute falls within the jurisdiction of the courts of England and Wales, those courts will have jurisdiction, subject to any mandatory rights or jurisdictional protections available to consumers.
Because the directory operator’s legal identity, registered location and target markets must be confirmed, this clause should be reviewed before publication, particularly if the operator is based in the Isle of Man or the Website actively serves users in other jurisdictions.
20. Severability
If any provision of these Terms & Conditions is found to be unlawful, invalid or unenforceable, that provision will be treated as modified or removed to the minimum extent necessary.
The remaining provisions will continue to apply to the extent permitted by law.
21. No Waiver
If we do not enforce a provision of these Terms & Conditions immediately, this does not mean that we waive our right to enforce it later.
Any waiver must be consistent with applicable law.
22. Contact Us
If you have questions about these Terms & Conditions, please contact:
Your Healthcare Directory
Website: https://yourhealthcaredirectory.co.uk
Website operator: Synergy Media Ltd — https://synergy-media.co.uk
Email: hello@yourhealthcaredirectory.co.uk