Your Healthcare Directory
Last updated: 29 October 2026
1. Introduction
Welcome to Your Healthcare Directory, accessible at https://yourhealthcaredirectory.co.uk (the “Website”).
Your Healthcare Directory is an online directory designed to help individuals find healthcare providers, pharmacies, clinics and related services. These may include providers specialising in private prescriptions, weight management treatments, ADHD services, medicinal cannabis and other healthcare services.
We respect your privacy and are committed to protecting your personal information in accordance with applicable data protection legislation, including the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018, where applicable.
This Privacy Policy explains what personal information we may collect, how we use it, who we may share it with, how we protect it and what rights you have.
Please read this policy carefully before using the Website.
2. Who We Are
Your Healthcare Directory is the name of the website and directory service.
Website: https://yourhealthcaredirectory.co.uk
Website operator: Synergy Media Ltd, https://synergy-media.co.uk
Data controller: Synergy Media Ltd
Registered address: Greenbank, Design House, Hills Meadow Industrial Estate, Douglas, Isle of Man IM1 5EB
Privacy enquiries: hello@yourhealthcaredirectory.co.uk
The data controller is the organisation or individual responsible for deciding why and how your personal information is processed.
Synergy Media Ltd operates Your Healthcare Directory and is the data controller identified above.
For questions about this Privacy Policy or how your information is handled, please contact us using the details above.
3. What Personal Information We Collect
The information we collect depends on how you use the Website.
3.1 Information you provide directly
We may collect personal information when you:
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Contact us with a question or enquiry.
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Submit a healthcare provider listing or request a listing amendment.
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Register an account, if this functionality is available.
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Subscribe to a newsletter or marketing communications.
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Submit feedback or report inaccurate information.
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Contact us regarding advertising, partnerships or business opportunities.
This information may include your name, email address, telephone number, organisation, job title and the content of your message.
Please do not include confidential medical information, prescription details, medical records or other sensitive health information in general contact forms.
3.2 Healthcare provider information
We may publish information about healthcare providers, pharmacies, clinics and other healthcare-related businesses.
This may include business names, addresses, telephone numbers, website addresses, opening hours, services offered, professional credentials and other relevant information.
Where information identifies an individual, such as a sole trader or named healthcare professional, it may constitute personal data.
Provider information may be supplied by the provider, obtained from publicly available sources or provided by authorised third parties. We will take reasonable steps to ensure that information is accurate and appropriately maintained.
3.3 Technical information
When you visit the Website, certain information may be collected automatically, including:
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IP address.
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Browser type and version.
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Device type and operating system.
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Pages visited and links clicked.
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Date, time and duration of visits.
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Referring websites and general usage information.
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Website performance, diagnostic and security information.
We use this information where necessary to operate, secure, maintain and improve the Website and understand how visitors use it.
3.4 Cookies and similar technologies
The Website may use cookies and similar technologies for essential functionality, analytics, security and other purposes.
Further information is provided in Section 9 of this policy.
4. Health Information and Special Category Data
Health information is classified as special category personal data under the UK GDPR and requires additional protection.
Because Your Healthcare Directory relates to healthcare services, we take particular care to minimise the collection of sensitive information.
Our directory is intended to help users find healthcare providers. It is not intended to collect or store patients’ medical histories, diagnoses, prescriptions or treatment records.
Unless we clearly explain otherwise and have established an appropriate lawful basis and special category condition, we do not intend to collect or process sensitive health information through general Website forms.
Please do not submit medical records, symptoms, diagnoses, prescription information or details of your treatment through general enquiries.
If you need medical advice, a prescription or treatment, contact an appropriately qualified healthcare professional directly.
Where sensitive personal information is collected or processed through a specific feature, we will ensure that the processing is assessed and supported by the legal requirements that apply, including an appropriate lawful basis under Article 6 and a valid condition under Article 9 of the UK GDPR, where applicable.
5. How We Use Your Personal Information
We may use personal information for the following purposes:
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To operate, maintain and administer the Website.
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To respond to enquiries and requests.
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To manage healthcare provider listings and amendments.
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To communicate with providers about their directory entries.
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To administer accounts or subscriptions, where available.
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To manage advertising, partnerships and commercial relationships.
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To monitor Website performance and improve usability.
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To detect, investigate and prevent fraud, spam, abuse and security incidents.
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To comply with legal and regulatory obligations.
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To establish, exercise or defend legal claims.
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To send marketing communications where we are legally permitted to do so.
We will only use personal information for purposes that are lawful, fair and consistent with the information provided to you.
6. Our Lawful Bases for Processing
Where the UK GDPR applies, we must identify an appropriate lawful basis for processing personal data.
Depending on the circumstances, we may rely on the following bases:
Legitimate interests: To operate and improve the directory, respond to business enquiries, maintain provider listings, protect the Website and prevent misuse, where these interests are not overridden by your rights and interests.
Contract: Where processing is necessary to take steps at your request before entering into a contract or to perform a contract with you, such as an agreement for a paid provider listing.
Legal obligation: Where we need to process information to comply with applicable laws or lawful regulatory requirements.
Consent: Where you have given consent for a particular purpose, such as certain marketing communications or non-essential cookies where consent is required.
You can withdraw consent at any time where processing relies on consent. This will not affect the lawfulness of processing carried out before withdrawal.
Where special category data is processed, an additional applicable condition under Article 9 of the UK GDPR must also be identified. We will not assume that an ordinary lawful basis alone is sufficient to process health information.
7. How We Share Your Personal Information
We do not sell your personal information to third parties.
We may share personal information with the following categories of recipients where necessary and lawful.
7.1 Synergy Media Ltd
Synergy Media Ltd is the Website operator and data controller identified in Section 2.
Information used in operating the Website is handled as described in this Privacy Policy.
7.2 Healthcare providers
If you contact us about a listed healthcare provider, we may direct you to that provider’s website or publicly available contact details.
If the Website includes an enquiry or referral feature, information you submit may be passed to the relevant provider where this is clearly explained to you and there is an appropriate lawful basis for doing so.
Before submitting an enquiry, check the relevant provider’s privacy policy. Healthcare providers generally have their own responsibilities for personal information they collect directly.
7.3 Service providers
We may use third-party suppliers to support the operation of the Website, including providers of:
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Website hosting and infrastructure.
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Website security and spam prevention.
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Analytics and performance monitoring.
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Email delivery and communications.
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Website functionality and technical integrations.
These suppliers may process personal information on our behalf or, depending on their role, act as independent controllers.
7.4 Professional advisers and authorities
We may disclose personal information to legal advisers, insurers, regulators, law enforcement agencies or other authorities where necessary to comply with the law, protect rights, investigate suspected wrongdoing or establish, exercise or defend legal claims.
7.5 Business transfers
If the directory or its business is sold, transferred or reorganised, personal information may be disclosed as part of that transaction, subject to applicable data protection requirements.
8. Third-Party Websites
The Website may contain links to external websites operated by healthcare providers, pharmacies, clinics, advertisers and other organisations.
When you follow an external link, you leave our Website and become subject to the relevant third party’s terms, privacy policy and cookie practices.
We do not control the privacy practices of external websites and are not responsible for how those websites collect or use personal information.
We recommend reviewing the privacy policy of any external website before submitting personal information.
9. Cookies and Website Analytics
Cookies are small text files that websites may store on your device.
The Website may use the following categories of cookies and similar technologies:
Strictly necessary cookies: These support essential Website functions, security and basic operation.
Analytics cookies: These help us understand how visitors use the Website, which pages are visited and how the Website performs.
Functional cookies: These may remember preferences or support additional Website features.
Advertising and marketing cookies: These may be used to measure advertising performance or support relevant marketing, if such technologies are implemented.
Non-essential cookies and similar technologies will only be used where the required consent has been obtained.
You can manage your preferences through the Website’s cookie consent tool, where available. You can also manage cookies through your browser settings, although disabling certain cookies may affect Website functionality.
We will provide further information about the specific cookies, their purposes and their providers where required.
10. Data Security
We take appropriate technical and organisational measures designed to protect personal information against unauthorised access, accidental loss, alteration, disclosure or destruction.
These measures may include access controls, security updates, backups, secure hosting arrangements and appropriate supplier agreements.
However, no website, electronic transmission or storage system can be guaranteed to be completely secure.
If a personal data breach occurs, we will take appropriate steps to investigate and respond to it, including notifying affected individuals or the relevant supervisory authority where legally required.
11. How Long We Keep Personal Information
We retain personal information only for as long as reasonably necessary for the purposes for which it was collected, including applicable legal, accounting, reporting and security requirements.
Retention periods will depend on the type of information and the reason it is held.
For example:
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General enquiries: Retained for the time necessary to respond and deal with any follow-up matters.
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Provider listing information: Retained while a listing remains active and for a reasonable period afterwards where necessary for administration, dispute resolution or legal compliance.
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Business and contractual records: Retained for the duration of the relevant relationship and any additional period required by law or reasonably necessary to deal with claims.
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Marketing preferences: Retained as necessary to manage subscriptions, consent and opt-out requests.
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Technical and security logs: Retained for a period appropriate to security, troubleshooting and operational requirements.
When personal information is no longer required, we will securely delete it or anonymise it where appropriate.
Specific retention periods will be established according to the information we actually collect and the applicable legal requirements.
12. International Data Transfers
Some of our website hosting providers, software suppliers, analytics services or other third-party service providers may process personal information outside the United Kingdom.
Where personal information is transferred internationally, we will take appropriate steps to ensure that the transfer complies with applicable data protection legislation.
Depending on the destination and circumstances, these safeguards may include UK adequacy regulations, the UK International Data Transfer Agreement, the UK Addendum to the EU Standard Contractual Clauses or another legally recognised transfer mechanism.
Further information about relevant safeguards can be requested using the contact details provided in Section 2.
13. Your Data Protection Rights
Depending on the circumstances and the applicable law, you may have the right to:
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Access: Request a copy of the personal information we hold about you.
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Rectification: Ask us to correct inaccurate or incomplete information.
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Erasure: Ask us to delete personal information where the legal requirements are met.
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Restriction: Ask us to restrict the processing of your information in certain circumstances.
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Data portability: Request certain information in a structured, commonly used and machine-readable format, where applicable.
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Object: Object to processing based on legitimate interests or to processing for direct marketing.
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Withdraw consent: Withdraw consent where we rely on it as our lawful basis.
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Complain: Raise concerns with the relevant data protection supervisory authority.
These rights are subject to legal conditions and exceptions. We may need to verify your identity before responding to a request.
To exercise your rights, contact us using the details in Section 2.
We will respond within the time limits required by applicable law.
14. Marketing Communications
We may send marketing communications where we have a lawful basis and have complied with applicable electronic marketing requirements.
Where consent is required, we will obtain it before sending marketing communications.
You can unsubscribe at any time by using the unsubscribe link in an email, where available, or by contacting us directly.
Even after you unsubscribe, we may retain a limited record of your preference where necessary to ensure that we respect your request and do not send further unwanted marketing.
15. Children’s Privacy
The Website is intended primarily for people seeking information about healthcare services and for healthcare providers and related businesses.
We do not knowingly seek to collect personal information from children through general Website forms.
If you believe a child has provided personal information to us inappropriately, please contact us so that we can review the circumstances and take appropriate action.
Nothing in this section prevents parents, guardians or authorised representatives from contacting us where permitted by law.
16. Healthcare Information Disclaimer
Your Healthcare Directory is a directory service intended to help users discover healthcare providers and related services.
Unless expressly stated otherwise, we do not provide medical advice, diagnosis, prescriptions or treatment through the Website.
Information about providers and their services is provided for general informational purposes. A listing does not, by itself, constitute an endorsement, guarantee of quality or confirmation that a particular treatment is suitable for you.
Users should independently check a provider’s qualifications, registration, prescribing arrangements, suitability and relevant regulatory status before engaging their services.
Any medical advice, diagnosis, prescribing or treatment is the responsibility of the relevant healthcare professional or provider.
17. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our Website, business operations, technology, service providers or legal obligations.
The latest version will be published on the Website, together with the date it was last updated.
Where required by law, we will provide additional notice of significant changes.
18. Contact Us
If you have questions about this Privacy Policy, wish to exercise your data protection rights or have concerns about how your personal information is handled, please contact:
Your Healthcare Directory
Website: https://yourhealthcaredirectory.co.uk
Website operator: Synergy Media Ltd — https://synergy-media.co.uk
Privacy email: hello@yourhealthcaredirectory.co.uk
19. Complaints
If you are unhappy with how we have handled your personal information, please contact us first so that we can investigate your concerns.
You may also complain to the relevant data protection supervisory authority.
For individuals whose data is subject to UK data protection law, this will generally be the Information Commissioner’s Office (ICO).
Website: https://ico.org.uk/
Telephone: 0303 123 1113
If Isle of Man data protection law applies to your circumstances, you may need to contact the Isle of Man Information Commissioner instead.
Website: https://www.inforights.im/